Prime Minister of Tasmania – Buying Mother’s Day Gift Cards

May 7, 2022

Elise Archer, Attorney General







With many Tasmanians opting for Mother’s Day gift cards, it’s important to know your rights as a consumer.

In 2017 Australians were said to have lost around $70 million due to unused and expired gift cards, while in 2021 Australians were estimated to be sitting on $1.8 billion worth of unused gift cards.

All gift cards purchased after November 1, 2019 have a minimum expiration date of three years and must prominently display the expiration date as a full date or as a period from purchase.

Since April last year, Consumer, Building and Occupational Services (CBOS), as the Tasmanian regulator, has received eight complaints about gift cards. Most of these complaints relate to the expiration period of the card.

To ensure your mom gets the most out of the gift card you choose, it’s important to confirm the terms and conditions that apply at the time of purchase – and when purchasing a gift card online, always make sure the website is secure and take a screenshot or save any documentation, receipt or confirmation email.

Also remember that it is illegal for merchants to charge post-purchase fees or administration fees that reduce the value of gift cards, such as activation, account maintenance and application fees. balance.

However, merchants may charge upfront fees, including foreign transaction fees, reservation fees, or fees to create a card or replace a lost, stolen, or damaged card.

For a Happy Mother’s Day this year, you can find more information on buying gift cards by visiting: https://cbos.tas.gov.au/topics/products-services/business-practices/vouchers -gift-cards

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